Return Policy

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We want you to be completely satisfied with your purchase. Since we are an affiliate website and products are sold by third-party retailers, return policies vary by seller. Here's what you need to know:

1. Renogy Return Policy

Products purchased directly from Renogy's website are subject to their return policy:

2. Return Eligibility

To be eligible for a return, your item must be:

• Unused and in the same condition as received
• In original packaging with all accessories included
• Accompanied by the original receipt or order confirmation

Non-Returnable Items

The following items typically cannot be returned:

• Products that have been used, installed, or modified
• Items without original packaging or tags
• Products damaged by misuse or negligence
• Customized or special-order products

3. How to Initiate a Return

To start a return with Renogy:

• Online: Log into your Renogy account and initiate through order history
• Email: Contact Renogy customer service with your order number
• Phone: Call Renogy support during business hours

4. Return Shipping

Return shipping costs depend on the reason for return:

• Defective Products: Renogy typically provides prepaid return labels
• Changed Mind: Customer may be responsible for return shipping costs
• Shipping Errors: Renogy covers costs for incorrect items received

5. Refund Process

Processing Time

Once Renogy receives and inspects your return, refunds are typically processed within 3-5 business days.

Refund Method

Refunds are issued to the original payment method:

• Credit/Debit Cards: 5-10 business days
• PayPal: 1-3 business days
• Store Credit: Immediate (if available)

6. Warranty Claims

Beyond the 30-day return window, Renogy products are covered by their warranty:

• Material Warranty: 5 years
• Performance Warranty: 25 years (80% power output guaranteed)

Warranty claims are handled directly by Renogy and are not processed through the return process.

7. Contact Information

For questions about returns, warranty claims, or any order issues, contact Renogy directly:

Renogy Customer Service
Phone: Check Renogy website for your region's support number
Email: Available on Renogy's contact page
Website: ca.renogy.com

8. Contact Us

If you have questions about this Return Policy or need assistance with an affiliate-related issue, contact us:

Mario Jaeger
ATS Corporation.
730 Fountain Street North, Building #2
Cambridge, ON N3H 4R7, Canada
Phone: (519) 653-6500
Email: mario@dswygl.com